AMC

  • AMC

    No one can understand the value of time as much as you. Each time your PC or internal network fails, you lose precious man-hours, valuable client’s goodwill and loss of business. ICON understands that a well maintained infrastructure and capable engineers are key factors in providing consistent and reliable performance. Maintenance of your IT infrastructure can be challenging, and lack of response to errors can lead to missed service levels and have an impact on productivity and revenue. Problem diagnosis and repair can be challenging. It is important for your business to avoid outages and downtime that can result in lost revenue and productivity.

    ICON provides customized maintenance programs that can offer up to 24X7 service level agreements. It is a company that can and does bring all the necessary resources to keep your systems running at peak performance. The ICON Advantage provides:

    • Customized Service Level Agreements (SLA) across platforms/models designed by business needs

    • Service within 5 working hours .We have a Rapid Action Force of more than 50 highly trained and qualified service engineers placed all across Mumbai. They are easily & quickly available to help you with your PC or network problems.

    • Back-up for your PC .
      Your work shouldn't come to a halt while your PC is getting repaired. That's why we will provide you with a back-up PC service, that no other annual service provider offers.we provide with On site spares on location and accelerating remediation.

    • Leverage single-call accountability for multivendor hardware support. Minimize costly downtime and protect against outages

    • We provide with Preventive Maintenance & ReportingBi-Monthly/Monthly/Quarterly

    • Annual IT Consultancy
      We understand that your company needs a partner who is not nearly a box pusher but understands two things. 1. The latest technology launches & new product. 2. How to deploy these new technologies & products at your site, so that it results in savings of time, money, manpower & space, and we promise to provide you these services free of cost for one whole year.

    • ICON offers two types of services to all their AMC clients
      Comprehensive AMC
      Non-comprehensive AMC