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Remote infrastructure management (RIM) is the process of monitoring and managing IT infrastructure (data center, networks, email, devices, storage, ERP, OS, security, servers, support, database, applications, telephony, and services) from a remote location with the ability to perform remedial actions to enable continuous availability. With RIM, an administrator needs to make on-site repairs only when hardware fails.

Why choose remote infrastructure management?

Centralized IT infrastructure management offers greater coordination and ease of maintenance and helps make IT an enabler of innovation. Benefits include cost savings, improved availability, reduced risk, and increased productivity, flexibility, and efficiency. Outsourcing RIM processes to remote infrastructure management providers lets enterprises concentrate on core business and meet growing business requirements without inflating the IT budget.

Reducing IT spending is key to global competitiveness. Remote Infrastructure Management (RIM) enables you to dramatically reduce IT expenditures and gain faster, more flexible service.


Remote Infrastructure Management, or commonly known as RIM, refers to the process of managing the Information Technology (IT) infrastructure of an enterprise (entirely or in parts) from a remote location. It includes management of resources like computer hardware and software, network and storage devices, IT security devices, and servers. According to IT experts, remote infrastructure services aid enterprises in significantly reducing their IT expenditures while providing flexibility in operations.



Some benefits of incorporating remote infrastructure management services include:

  • 24X7 Support
  • Customized and Additional Services
  • Enhanced Uptime
  • Surges productivity and efficiency of enterprise’s IT infrastructure
  • Makes new and improved business-critical services available
  • Centralizes management and allows enterprises to focus on innovations
  • Implements automation to save various resources like time, efforts, and costs


According to technical experts, availing remote infrastructure services can assist enterprises in reducing their overall risks while improving user satisfaction levels. However, it is important to avail these services only from the leading remote infrastructure management companies having globally recognized certified consultants who have years of experience in ensuring smooth running of the IT infrastructure of enterprises with ceaseless monitoring.