Icon Infotech Private Limited



In today’s IT landscape, unified communications is driving a paradigm shift in terms of both technology and economics. Government/ PSU/ MNC’s are now looking at unifying various communication tools and integrating new architecture through sophisticated and secure technological solutions over virtualized platforms. With the services tightly linked to the user, unified communications provide unprecedented levels of personalization and control over the communications experience.

Icon Infotech Private Limited (IIPL)’s unified communication service offerings revolve around three core service offerings – advisory, transformation and managed. We enable organizations to develop a clear unified communications strategy and build a roadmap for achieving the same. Our services enable instant collaboration with any device, communication enabled business processes, and omni channel-driven communication through IT systems.

1. Voice Services

We provide collaboration and contact center solutions enhancing user productivity and help deliver exceptional customer experience.

   Consulting and Design

  • Business to technical requirement definition
  • High level design, budgeting and ROI/TCO
  • Technical architecture and product/solution evaluation
  • Complete IPT/UC/CC blueprint, architecture & design
  • Integration design with legacy voice systems
  • Site assessments for installation, integration, commissioning of UC & CC systems

   Implementation & Integration services

  • Contact centre product supply
  • Low level designing & planning
  • Implementation and migration services

   Support and Maintenance services

  • Manage end-to-end by integrated monitoring and management of UC along with WAN, LAN
  • 24 x 7 service coverage
  • Vendor management
  • Monitor and manage UC and CC components – call managers, gateways, IP phones, ACD
  • Proactively resolve incidents/faults
  • Periodic service reviews and service management
2. Network services

We provide network virtualization, SDN and WAN optimization over converged network solutions.

Enterprise LAN Design Services

Campus LAN Design

  • Service oriented network architecture
  • High availability, access and security
  • Best hierarchical design

Wireless LAN Design

  • Identifying the business needs
  • Designing secured wireless LAN architecture
  • QoS design for voice over Wi-Fi

Enterprise WAN Design Services

  • Designing scalable, high performance (convergence) routing protocol architecture
  • Designing hierarchical IP addressing schema
  • Designing scalable, high performance (convergence) routing protocol architecture

Campus LAN Implementation

  • Enterprise campus implementation using service oriented network architecture
  • High availability, VLAN, STP, QoS and LAN security
  • Network services – F/W, IPS, load balancing, netflow management using Cisco Works LMS
  • Based on hierarchical design – core, distribution and access layers
3. Messaging Services

Connecting email, voice and collaboration applications on premise or cloud.
Due to the amount of information exchanged via email within a company, configuring a mailbox policy in your mobile device management solution is critical to protect important information. Using your company’s existing email infrastructure through suites like Microsoft Exchange or Office 365, you can limit email retention and attachment sizes.

4. Sharepoint Services

Web application platform for intranet, document and content management


  • SharePoint 2003/2007/2010 to SharePoint 2010/2013 Upgrade


  • Policy, process, roles, responsibilities, etc.
  • Leveraging features and tools to enforce policies through SharePoint
  • Branding – customised towards industry, business or geography


  • Custom deployment, solutions for deploying solutions
  • Functional, load and stress testing

Technology Planning

  • Custom solution requirement
  • LOB integration planning
  • Search, security and capacity planning •

Migration (Tool Based)

  • Lotus Notes, Live link, Documentum, etc. to SharePoint

Maintenance and support

  • End-to-end support of SharePoint environment (Farm) along with the application hosted
  • 24 X 7 support for global users